FAQs
ORDER OPTIONS
Return/Exchange
ALL SALES ARE FINAL
Please be sure to order your correct item or size. We are sorry for any inconvenience.
Cancel Order
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:
- Your order number
- Name on the order
- Email the order was made with, and
- Your request.
Our amazing Customer Service Team will be happy to assist you.
What if my items are damaged, defective or incorrect?
If you have received a damaged, defective, or incorrect item please email us and include
- Your order number
- Name on the order
- Email the order was made with
- Your request
and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item.
*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
SHIPPING
How do we ship?
We use USPS, please mind if you need to change your address to better accommodate, please email us!
Track Your Order
You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).
Can't find your order number?
1) Check your spam folder and other email accounts
2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.
You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.
Your packaged marked as delivered, but can not find it in your mailbox or porch?
In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.
I need to update my shipping address of my order
You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and NEW shipping address.
Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.
When will my order ship?
Product is made on demand. Please allow up to 10 business days before shipping. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay do to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.
Expedited shipping does not accelerate the production process.
How much does shipping cost?
Each product has different shipping costs based on weight.
What if the address was wrong?
If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.
If you have any questions or concerns, please feel free to reach out to our wonderful customer service at ...
something-nice-company@madebyinfluence.helpscoutapp.com
----
https://somethingnicecompany.com/pages/policy