FAQs
Order Issues
What is your return policy?
We offer a 30-day return window on purchases for unopened, unspoiled products. See our Refund Policy for further details.
Purchase Cancellation
We do not offer purchase cancellation at this time. You may reach out to our customer service to attempt cancellation. Purchases can be cancelled by our team only before fulfillment.If your order has entered fulfillment, we are no longer able to cancel that purchase. If your order has entered fulfillment, we are no longer able to cancel that purchase. Our customer service team is online M-F from 9 AM to 5 PM CST with a 24-48 hour response time (Peak season 24-72 hours). Please note that customer service requests enter a ticket queue and are handled in order of receipt. We will respond to each ticket as soon as the ticket ahead of it is resolved.
What if my items are damaged, defective or incorrect?
If you have received a damaged, defective, or incorrect item, please email us and include
- Your order number
- Name on the order
- Email the order was made with
- Your request
and most importantly
- A photograph demonstrating the quality of the product or the damaged area of the item.
*Please take pictures with the product displayed on a clean, flat surface with the issue clearly displayed. We will use this information to help you with your order and eliminate errors in future production. Our amazing Customer Service Team will be happy to assist you.
Shipping
Read below for common Shipping FAQs. If you cannot find the answer to your question in this list, please reach out to our Customer Service team at hello@somethingnicecompany.com with all relevant details, and we will be happy to help!
How do you ship orders?
We ship with the USPS and offer standard and expedited shipping options. Orders of $60 or more ship qualify for Free standard shipping in the contiguous US. You can also upgrade to shipping Plus, which provides shipping protection and easy returns. Please ensure all shipping information is accurate during checkout. We encourage all customers to purchase shipping protection to ensure their packages are covered in the event of any shipping issues that may arise.
How do I track my order?
You will only be able to track your order if it has been shipped and you have received a shipment notification. Please allow 3-5 business days for items to be processed and shipped after purchase. (Reminder: Business days do not include weekends or holidays.)
Can't find your order number?
1) Check your spam folder and other email accounts.
2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order date & time, order number). Our Customer Service Team will be happy to assist you.
You can track your package's progress more closely through the shipping provider, which is most likely the USPS for domestic shipments.
My package is marked as delivered, but I never received it. What do I do?
If the package is confirmed not to have been delivered or if you encounter any other related issue, please verify that you have purchased our shipping protection. If so, you are eligible to file a shipping claim to receive another order. (Include link to corso return page). If not, you may then reach out to our Customer Service team for assistance.
Orders are usually packaged within one hour of being placed. If you need to change your shipping address, please submit a request well within that hour for the best chance of processing. Customer Service tickets are handled in the order they’re received, so we cannot guarantee that your ticket will be addressed in time. If your ticket is reached after the order is fulfilled, we won’t be able to make changes.
When will my order ship?
Orders are typically packaged within an hour after order placement. Once an order is sent through for processing, it cannot be updated by our customer service team. Processed orders are then sent to the courier for shipping, within 2-3 business days of order placement. Standard shipping estimates are 7-10 business days to most addresses, while expedited shipping typically delivers within 2-3 days. Once the package is with the courier, we no longer have control over delivery or potential courier delays. You can track your order within 24 hours of receiving a shipment notification through our Track Order page on our website. During holidays and peak shopping times throughout the year, we may experience delays in processing and shipping due to high order volumes. We thank you in advance for your patience.
Expedited shipping does not accelerate the production process.
How much does shipping cost?
Enjoy free standard shipping on orders over $50 USD within the contiguous US. Expedited shipping and standard shipping will be calculated at checkout. Some shipping destination countries may impose import taxes & duties on shipments. Please be aware that it is the customer's responsibility to cover any import tax & duties levied.
What if the address was wrong?
If an order with an invalid address is sent back to the warehouse, we will notify you that the order has been returned to us. We will then kindly request that you cover the shipping costs to resend it to you.
If you have any questions or concerns, please don't hesitate to contact our customer service team using the chat widget located on the homepage of our website.
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https://somethingnicecompany.com/policies/shipping-policy
