FAQs

ORDER OPTIONS

What is your return policy?

We offer a 30-day return window on purchases for unopened, unspoiled products. See our Refund Policy for further details.

I need to cancel my order.

Unfortunately, we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchase. If you would like to check if it’s possible to cancel your order, please email and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.

Our amazing Customer Service Team will be happy to assist you during regular business hours of M-F 9AM-5PM CDT.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item, please email us and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request

and most importantly

  1. A photograph demonstrating the quality of the product or the damaged area of the item.

*Please take pictures with the product displayed on a clean, flat surface with the issue clearly displayed. We will use this information to help you with your order and eliminate errors in future production. Our amazing Customer Service Team will be happy to assist you.

 

SHIPPING

Read below for common Shipping FAQs. If you cannot find the answer to your question in this list, please reach out to our Customer Service team at hello@somethingnicecompany.com with all relevant details, and we will be happy to help!

How do you ship orders?

We ship with USPS and offer standard shipping and expedited shipping. Orders of $75 or more ship with FREE standard shipping in the US. Please ensure all shipping information is accurate during checkout. 

How do I track my order?

You will only be able to track your order if it has been shipped and you have receive a shipment notification. Please allow at least 5-7 business days for items to process and ship after purchasing (reminder: business days do not include weekends or holidays).

Can't find your order number?

1) Check your spam folder and other email accounts.

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order date & time, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider, which is most likely USPS for domestic.

My package is marked as delivered, but I never received it. What do I do?

In the event your item was marked as delivered by the Postal Service but you did not receive it, we kindly ask that you reach out to your local post office or delivery service. We do not have control over the delivery of parcels. Your item may have been prematurely scanned and marked as delivered. If the Postal Service cannot resolve the missing parcel, we kindly ask that you inquire with neighbours or other persons at the delivery location to confirm non-delivery. If the package is confirmed to have not been delivered, you may then reach out to our Customer Service team for assistance.

I need to update the shipping address for my order.

Orders are processed within 24-48 hours, but you may be able to change your shipping address if your item has not yet been processed and sent to the courier for shipping. However, we may be unable to assist you in time if you contact us outside regular business hours or on weekends. For example, if you place an order on Friday and submit an order update request the same day, our team may not be able to service your request in time. 

If you would like to request a change of your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email address associated with the order
  4. Your request and NEW shipping address

Our amazing Customer Service team will be happy to assist you and let you know if it’s possible to make the change.

When will my order ship?

Orders are typically packaged within 24-48 hours of the order placement. Once an order is sent through for processing, it cannot be updated by our customer service team. Processed orders are then sent to the courier for shipping, within 2-3 business days of order placement. Standard shipping estimates are 7-10 business days to most addresses, while expedited shipping typically delivers within 2-3 days. Once the package is with the courier, we no longer have control over delivery or potential courier delays. You can track your order within 24 hours of receiving a shipment notification through our Track Order page on our website. During holidays and peak shopping times throughout the year, we may experience delays in processing and shipping due to high order volume - we thank you in advance for your patience!

Expedited shipping does not accelerate the production process.

How much does shipping cost?

Enjoy free standard shipping on orders over $75 USD within the US. Expedited shipping and low-order-value standard shipping will be calculated at checkout. Some shipping destination countries may impose import tax & duties on shipments. Please be aware that it is the customer's responsibility to cover any import tax & duties levied.

What if the address was wrong?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to us and we will kindly ask you to pay for the shipping to get it to you again.

If you have any questions or concerns, please feel free to reach out to our wonderful customer service at using the chat widget on the homepage of our website.

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https://somethingnicecompany.com/policies/shipping-policy