FAQs

ORDER OPTIONS

Return/Exchange

We offer a 30 Day return window on purchases. See our Refund Policy page for further details.

Cancel Order

Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.

Our amazing Customer Service Team will be happy to assist you.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item please email us and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request

and most importantly

  1. A photograph demonstrating the quality of the product or the damaged area of the item.

*The most optimal pictures are on a flat surface, with the tag and issue clearly displayed. We will use this information to help you with your order, and eliminate errors in future production. Our amazing Customer Service Team will be happy to assist you.

 

SHIPPING

Read Below for common Shipping FAQs - if you cannot find the answer to your question in this list, please reach out to our Customer Service team at hello@somethingnicecompany.com with all relevant details and we will be happy to help!

How do we ship?

We use USPS, please mind if you need to change your address to better accommodate, please email us!

Track Your Order

You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).

Can't find your order number?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us at hello@somethingnicecompany.com and our Customer Service Team will be happy to assist you.

I need to update my shipping address of my order

You may be able to change your shipping address if your item has not yet been processed and sent to the courier for shipping. If you would like to request a change of your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible to make the change.

When will my order ship?

Orders are typically packaged within 24 hours of the order placement. Processed orders are then sent to the courier for shipping within 2-3 business days of order placement. Once the package is with the courier, we no longer have control over  delivery timing and potential courier delays. You can track your order within 24 hours of receiving a shipment notification through our Track Order page on our website. During holidays and peak shopping times throughout the year, we may experience delays in processing and shipping due to high order volume - we thank you in advance for your patience!

Expedited shipping does not accelerate the production process.

How much does shipping cost?

Enjoy FREE standard shipping on orders over $75 USD. Expedited shipping and low order value standard shipping will be calculated at checkout. Some shipping destination countries may impose import tax & duties on shipments. Please be aware that it is the customer's responsibility to cover any import tax & duties levied.

What if the address was wrong?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.

 

If you have any questions or concerns, please feel free to reach out to our wonderful customer service at ...

something-nice-company@madebyinfluence.helpscoutapp.com

 

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