Questions Page
Questions?
Shipping
OF COURSE YOU CAN! Navigate to the bottom of the page or click here!
We will try our best to fix your address after you purchase! Unfortunately, we will not be able to once the order has been shipped and fulfilled!
Yes :)
We ship internationally!
Please reach out with any issues with your order if sent internationally.
Product Questions
Electric Toothbrush
YOU BET! Our most common question that people still can't believe. Requires AAA battery. Video on Toothbrush page to show how to insert battery correctly.
Every 3 months!
If you use your brush twice a day, it will be best refilling your brush head for a better cleaning.
We have a video showing how to swap out your brush head here.
Who else donates a toothbrush for every purchase of a toothbrush!
If you look at electric toothbrushes, we don’t compare as well to the high output of electric vibrations. BUT those vibrations aren’t as necessary as you’d think, we provide a baseline vibration that is perfect and still performs the same cleaning between the other brands. Realistically, you will get the same results too with a regular toothbrush which is crazy!
Product Questions
AquaClean Duo
We recommend plugging it in every month if you plan on using it everyday for 1-2 minutes.
Though depending on usage and power level, this may affect the battery life to either last longer or deplete faster.
Turn on the water flosser to access normal mode and then double click the power button to enter Tonsil/Safe Mode.
Your instructions will provide context on all things power.
We will in the near future! For hygienic purposes, we recommend switching out your nozzles every 3-4 months for effective usage.
Yes, please contact us with any problems regarding the water flosser if needed.
Please note
Locked Motor feature only applies to purchases of AqualClean Duo after Jan 1, 2024 as this is a new feature.
Returns & Exchanges
We are sorry that happened! We know you are excited to use our products and getting them damaged is not what we want!
Contact us at hello@somethingnicecompany.com and send us your order number and a photo of the damaged product and a description of what was damaged in your order so we can resolve as soon as possible.
Its hard to choose the right color, but we understand if you change your mind.
Our customer service can do their best to switch colors in time for you but it is not a guarantee.
As of right now, we do not accept returns. If you need help with your products or have a problem, feel free to message us.